Shipping and Return, Here you can read some details about a nifty little lifecycle of your order’s journey from the time you place your order to your new treasures arriving at your doorstep.
Dermal Cosmetics Ltd carry a large stock of the most popular aesthetic products in our warehouse and we are therefore in a position to service and ship your order the very same day as we approve your account with us. Our approval of your account will take maximum 3 working day.
Orders placed before 12:00 CET will be shipped out the same day.
Orders placed after 12:00 CET will be shipped the following working day.
Orders placed Friday after 12:00 CET will be shipped the first coming Monday.
In the event that we do not have all the products from your order in stock, the dispatch will usually be 3-6 working days later unless otherwise informed.
Courier, tracking number & delivery time
The same day as your order is shipped you will receive a shipment email with tracking number enabling you to follow your order from it is picked up from warehouse until it arrives to your desired shipping destination.
All orders are shipped with internationally acknowledged courier company DHL Express and with Express service, Priority Shipping with Local Logistics, EMS,USPS , UPS , FedEx & TNT, Signed For 1st Class Delivery.Fully track-able. No signature required upon collection. You will receive your consignment within 1-3 days from day of shipping. Concerning orders for EU and China we use EMS/Postal service. The delivery time to UE, China and Russia is normally between 4-8 working days and we provide our customers with a tracking number.
Shipping cost is $18 within USA, $30 for International shipping or may vary depending on the country. it will be stated clearly for approval at the time you check out of your shopping basket for entire consignment. You are as importer of the goods you procure from Dermal cosmetics ltd responsible for paying any local import duties or import taxes (if any applicable) at the boarder of your import country.
Our company is not responsible for errors in delivery where the delivery address provided by the customer is wrong or where the customer has made changes during its transit.
It is unfortunately not possible to pick-up orders in our warehouse
Lost parcels & delayed shipments
The maximum delivery time within the EU is sixty (5) working days.. The maximum delivery time in USA is (3) working days. However, it is very unusual that a delivery will take more than 1-3 working days in the US and 4-8 working days in in other parts of the world. If a package is delayed or miss a scan we will start a case at our forwarders.
Packages which have been suspended in custom duties
Please note it is the responsibility of the importer (customer) to know the rules and regulations of a country. If a package is stopped in customs we advise you to contact your local customs office and either try to have the package released or reject it and have it resend to us. Once we receive the returned package we will refund the value of the products. Please note we only make a refund if we receive the returned package – we do not take responsibility of seized goods.
Dermal Cosmetics ltd accept any products returned within 8 working days notification from receipt of the product as long as the reason falls under one of the following conditions:
The product contains manufacturing defects
The product was damaged upon arrival
The product was wrong received
In the event that any of the above conditions apply; please contact us by email here or call our customer service at phone +45 7370 8111 and we will resolve the situation and arrange pick up of the goods for return.
In case of returned goods you will be offered either replacement of goods or a 100% refund of the products returned. Your refund will be processed via the same method of payment originally used to for the purchase.
No returns will be accepted after 8 days.
Until you have received return instructions from us please hold the products according to manufacture’s temperature and storage condition.
Your refund will be issued to the original Banks account used to place the order. Shipping costs are not refunded. Please note that refunds can take up to 29 working days to show on your account due to varying processing times between payment providers. Contact your bank if you need to speed up the process.